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Shipping

Customer Service

You can expect your items to arrive by the estimated delivery date, which is shown for each item during checkout. Once your order ships you will receive an email with tracking information. Your items may arrive sooner than the estimated delivery date. Please also note that the estimated delivery date is an estimate only and is not guaranteed.

Our delivery options available are:
1. delivered at a home/work address
2. delivered in a store close to you
3. delivered to a UPS access point

You can select your desired delivery option when at the checkout.

Please click on the flag icon at the top of our homepage and select your delivery country. *

Shipping costs are calculated automatically at checkout and depend on:

1. Destination country
2. Size/weight of the package
3. Shipping method selected
We offer several different shipping methods.

The prices for each available option will be displayed at checkout.

* If you cannot see your country listed, then it is likely that we do not currently ship there.

We ship via UPS or DHL dependent on your ship to country.

UPS delivers packages Monday through Friday from 8 A.M. to 6 P.M. If you are not available to accept your package on the first delivery attempt, your order will be delivered to a UPS Access Point and the tracking will be updated with these details.

DHL delivers packages Monday through Friday from 9 A.M. to 5 P.M

Delivery schedules are subject to product availability and payment clearance. Actual delivery times may also vary depending on shipping locations.

You will be asked to provide a telephone number on the shipping page of checkout, which is important if the courier needs additional information to insure a successful delivery. You will also be asked to provide an email address, to which we will send confirmation that your order was placed.

Currently, we offer shipping throughout EMEA. You can find and select your location on our Country Selector. Additionally, we do have Karma Kaizen stores all over the world.

Duties & taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on a number of factors, such as:

1. Country of origin of the purchased product
2. Local VAT rates
3. Local import taxes
It will be your responsibility to pay these charges if and when asked to by your local authorities.
Our landed cost shipping service allows you to prepay all taxes and there will be no additional charges when you receive your package – guaranteed.

All you need to do is prepay the duties at our checkout.

If prepayment is supported for your order, then you will be quoted as follows:

“Prepay xxxx for duties, taxes and fees now to guarantee no additional charges on delivery”

Select this option if you wish to prepay duties & taxes.

For any further questions regrading duties and taxes, please click here

When will my order arrive?
You can expect your items to arrive by the estimated delivery date, which is shown for each item during checkout. Once your order ships you will receive an email with tracking information. Your items may arrive sooner than the estimated delivery date. Please also note that the estimated delivery date is an estimate only and is not guaranteed.
What delivery options do I have?
Our delivery options available are:
1. delivered at a home/work address
2. delivered in a store close to you
3. delivered to a UPS access point You can select your desired delivery option when at the checkout.
What does it cost to ship my order?
Please click on the flag icon at the top of our homepage and select your delivery country. *
Shipping costs are calculated automatically at checkout and depend on:
1. Destination country
2. Size/weight of the package
3. Shipping method selected
We offer several different shipping methods.
The prices for each available option will be displayed at checkout.
* If you cannot see your country listed, then it is likely that we do not currently ship there.
What carrier do you use to ship your orders?
We ship via UPS or DHL dependent on your ship to country.
UPS delivers packages Monday through Friday from 8 A.M. to 6 P.M. If you are not available to accept your package on the first delivery attempt, your order will be delivered to a UPS Access Point and the tracking will be updated with these details.
DHL delivers packages Monday through Friday from 9 A.M. to 5 P.M
Delivery schedules are subject to product availability and payment clearance. Actual delivery times may also vary depending on shipping locations.
You will be asked to provide a telephone number on the shipping page of checkout, which is important if the courier needs additional information to insure a successful delivery. You will also be asked to provide an email address, to which we will send confirmation that your order was placed.
Where do you ship to?
Currently, we offer shipping throughout EMEA. You can find and select your location on our Country Selector. Additionally, we do have Karma Kaizen stores all over the world.
Do I need to pay duties & taxes?
Duties & taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on a number of factors, such as:
1. Country of origin of the purchased product
2. Local VAT rates
3. Local import taxes
It will be your responsibility to pay these charges if and when asked to by your local authorities.
Our landed cost shipping service allows you to prepay all taxes and there will be no additional charges when you receive your package – guaranteed.
All you need to do is prepay the duties at our checkout.
If prepayment is supported for your order, then you will be quoted as follows:
“Prepay xxxx for duties, taxes and fees now to guarantee no additional charges on delivery”
Select this option if you wish to prepay duties & taxes.
For any further questions regrading duties and taxes, please click here
Got a question?

Shopping & Payment

When you are shopping at Karma Kaizen and add an item to your bag, it is saved in your Shopping Bag. The Shopping Bag holds products you wish to purchase while you shop. Items you place in your Shopping Bag will remain there until you purchase them, remove them or move them to your Wish List. They will remain there even after you leave our site. However, those items placed in your Shopping Bag that go out of stock before you complete your purchase will automatically be removed from your Shopping Bag.

What payment methods do you accept?
We accept all major debit and credit cards such as Visa, MasterCard, American Express and other payment methods such as PayPal.

During the checkout process, the supported payment methods are displayed on screen.

Yes. All prices displayed at our webstore are VAT inclusive

Promotional Code redemption is easy and seamless:
Enter your Promotional Code on the Payment page or the Review Your Order page. (Codes are case sensitive). Click “Apply”.
If your Promotional Code qualifies, your deduction will be displayed in the payment summary. Only one Promotional Code per order can be accepted.

Please note that we reserve the right to cancel orders in the event that an unauthorised promotion code is used.

If Karma Kaizen makes a permanent price reduction on a product featured on our web store, you may request reimbursement for the price difference within 10 days from the ship date. Price adjustments are accepted on items purchased at the full retail price only. Please note that promotional sales prices are not permanent price changes and are not included in this guarantee.

Please contact us to request credit for a price difference or obtain further details.

We work hard to ensure the accuracy of pricing at Karma Kaizen , but despite our best efforts, pricing errors may occur. In the event that a product is listed at an incorrect price due to a typographical error, Karma Kaizen shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your credit card charged.

Applicable sales tax (including customs duty and taxes) will be included on the price of all orders based on shipping address. Please make sure you place your order at the Karma Kaizen site where your address is located. You can change the country by clicking on the world icon at the top right of our page.

How long are items held in the shopping bag?
When you are shopping at Karma Kaizen and add an item to your bag, it is saved in your Shopping Bag. The Shopping Bag holds products you wish to purchase while you shop. Items you place in your Shopping Bag will remain there until you purchase them, remove them or move them to your Wish List. They will remain there even after you leave our site. However, those items placed in your Shopping Bag that go out of stock before you complete your purchase will automatically be removed from your Shopping Bag.
What payment methods do you accept?
What payment methods do you accept? We accept all major debit and credit cards such as Visa, MasterCard, American Express and other payment methods such as PayPal.
During the checkout process, the supported payment methods are displayed on screen.
Are all prices on the website including VAT?
Yes. All prices displayed at our webstore are VAT inclusive
How do I use promotion codes for my order?
Promotional Code redemption is easy and seamless:
Enter your Promotional Code on the Payment page or the Review Your Order page. (Codes are case sensitive). Click "Apply".
If your Promotional Code qualifies, your deduction will be displayed in the payment summary. Only one Promotional Code per order can be accepted.
Please note that we reserve the right to cancel orders in the event that an unauthorised promotion code is used.
KARMA KAIZEN PRICING GUARANTEE
If Karma Kaizen makes a permanent price reduction on a product featured on our web store, you may request reimbursement for the price difference within 10 days from the ship date. Price adjustments are accepted on items purchased at the full retail price only. Please note that promotional sales prices are not permanent price changes and are not included in this guarantee.
Please contact us to request credit for a price difference or obtain further details.
We work hard to ensure the accuracy of pricing at Karma Kaizen , but despite our best efforts, pricing errors may occur. In the event that a product is listed at an incorrect price due to a typographical error, Karma Kaizen shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your credit card charged.
Will I get charged for Customs Duty and Taxes?
Applicable sales tax (including customs duty and taxes) will be included on the price of all orders based on shipping address. Please make sure you place your order at the Karma Kaizen site where your address is located. You can change the country by clicking on the world icon at the top right of our page.